Since I have experience with P1 network problems for more than 2 weeks time, P1 offer me a one month rebate for October. I shouldn't trust them anymore, because I have bad experience with them. They always says they are going to give you some rebates to cover your lost for the days that you are not able to access to the Internet, but they never keep their promise. (read here)
This time they did gave me some rebate, is 3.30.
Sin Chew Daily has a 2 page coverage story and interview with P1 CEO Michael Lai (賴敬達) at Fortune Investment Weekly section.
Since P1 already has an aggressive advertisement campaign for these 2 months, is this interview necessary? If Michael Lai has free time, he should pay more attention to those P1 users' complain (here, here, here, here and here).
Michael Lai is a high profile CEO, I doesn't know much about him, but I believe he is good, in business or a professional manager. Before joining P1, Michael is the Marketing Director of Oracle Malaysia, Senior Vice President of Branding and Market Development for Celcom, CEO of TM Net. Michael is familiar with the telecommunication and internet broadband market. You can look at Michael's profile on Green Packet website.
You still don't know who is Michael Lai?
You can visit the post at low yat forum too.
P1 customer service is not to serve customer, but to protect the company.
Company staff is responsible to defend their company, because company pay their salary, but for the P1 case since all the subscribers pay monthly subscription fees, they should treat the subscribers better.
Sunday I drop by at P1 HQ (again) to terminate the Internet line. The supervisor keep telling me that I can not terminate the P1 line because I have a 1 year contract with P1. Since P1 is not working, as well I terminate it. After bargain for so long, the supervisor so sure that I can not terminate the line, but he is not sure that when my internet line problem can be solved.
The worst thing about the P1 customer service is their attitude. They are not there to solve your problem, at lease I don't feel it. The supervisor told me that if I insist to terminate the line now, they will charge me RM299. I just need to pay for another 2 month subscription, a total of RM198 till the contract end, it will be cheaper. They sounds like 'Dai Ko' and threaten the customer, by telling me that, you either let me check your problem or you pay us the RM299. Unbelievable.
(If P1 can solve the problem, why my Internet network problem remain unsolved, after I reported my Internet problem?)
This is the worst case scenario, my P1 Internet line has been down for almost a month, they was not able to solve the problem, they can't even send a technician in a week time after my problem reported (and their promise is in 4 days time), the collection department keep chasing you to pay the outstanding payment. If you want to terminate in this case, you will be threaten.
Come on P1, you can do better than this.
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