Wednesday, November 04, 2009

DiGi Get Connected roadshow at Suria KLCC 2009

DiGi is running a Get Connected roadshow from 4th to 8th November at Suria KLCC. I drop by and take a look at what they are offering. DiGi always came out with good offering, but I still want to complain a few things here.

1. DiGi gift. DiGi can spend millions of dollars on newspaper, TV commercial. I don't believe they are so stingy on their mystery gift. If you receive the following SMS you are entitle for 1 (if still available):

"DiGi Get Connected Road Shw@KLCC Center Court on 4-8 Nov09. 1st 300 customers to show this SMS@redemption counter will walk away with a mystery gift. T&C Apply."

Guess what is the mystery gift? Is a DiGi door hanger. What type of door hanger? Is like those you found in the hotel room, hanging on the door handle with "Do not disturb" writing on it. No joke, that is the mystery gift with limited supply.

Come on DiGi, You can do better than that.

The following are all about the wrong information that DiGi representative have given to me in the morning. Since I have bad experience with it, I double check the information, and then I go back to them in the afternoon, they admitted they have made some mistakes. Their excuse is, they are just on the first day of the roadshow.

I am so mad, not just for the wrong information, but when I ask the DiGi representative to double check some of my doubts. Few of them double check for me, few of them didn't. They still came back with some wrong information for me. May be the DiGi package are too complicatied for them to understand.

2. The Nokia 2730 does support 3.5G. I am interested with the free Nokia 2730 phone which came with the new subscription. One of their representative told me that it is a 3G phone, so I ask does it support 3.5G? He says no. I have checked the mobile88 website, it says yes for 3.5G (HSPDA). The representative insist the answer is no, because he is checking another website.

Later I check it on the website, Nokia official page says WCDMA 850/900/1900/2100, wikipedia says is a 3.5G cell phone.

3. The offer for 3G Internet Unlimited monthly 58 is RM48 not RM58, the offer end 31 December. When I was informed that the 3G Internet is RM58, I ask the promoter, isn't RM48? The promoter says RM48 is for DiGi broadband, DiGi 3G is RM58. I though I just get the 2 package price wrong. If you are confused with DiGi broadband and 3G service, try read broadband vs 3G.

When I go back to the roadshow in the afternoon, she told me that she just made a mistake.

4. Broadband data usage is not review in OCS (Online Customer Service) website. Start from the day I subscribe to DiGi broadband, I was told that I can check my data usage in OCS, but I never find it there.

Since they keep saying that I can check my data usage in OCS, I just want them to show me how. Then they came back the real answer to me, no, you can not check your data use in OCS.

5. You though I am complaining no pretty girls there? No, I don't. I am really tired today.

DiGi girls
Training time at DiGi roadshow.

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