Monday, November 09, 2009

P1 customer service not to serve the customer

P1 customer service is not to serve customer, but to protect the company.

Company staff is responsible to defend their company, because company pay their salary, but for the P1 case since all the subscribers pay monthly subscription fees, they should treat the subscribers better.

Sunday I drop by at P1 HQ (again) to terminate the Internet line. The supervisor keep telling me that I can not terminate the P1 line because I have a 1 year contract with P1. Since P1 is not working, as well I terminate it. After bargain for so long, the supervisor so sure that I can not terminate the line, but he is not sure that when my internet line problem can be solved.

The worst thing about the P1 customer service is their attitude. They are not there to solve your problem, at lease I don't feel it. The supervisor told me that if I insist to terminate the line now, they will charge me RM299. I just need to pay for another 2 month subscription, a total of RM198 till the contract end, it will be cheaper. They sounds like 'Dai Ko' and threaten the customer, by telling me that, you either let me check your problem or you pay us the RM299. Unbelievable.

(If P1 can solve the problem, why my Internet network problem remain unsolved, after I reported my Internet problem?)

This is the worst case scenario, my P1 Internet line has been down for almost a month, they was not able to solve the problem, they can't even send a technician in a week time after my problem reported (and their promise is in 4 days time), the collection department keep chasing you to pay the outstanding payment. If you want to terminate in this case, you will be threaten.

Come on P1, you can do better than this.

7 comments:

tfreon said...

Very bad services ya. But, I manage to terminate and get my rebate back. The customer manager even called me when i make a complain

fuyichin said...

You are lucky man.

HaNN said...

when Michael worked as ceo of tmnet, tmnet didn't even have a customer service centre, can u believe that?! coz my tmnet was down for like 3 wks then.... n i can't make complaint to tmnet but to tm only.
seems like michael doesn't really care about that....

fuyichin said...

May be he is just a sales guy, so don't really care about support.

thunderstorm said...

I totally agree that P1 customer service is about defending the company rather than providing decent customer service. When my internet was down for a month or so I was I have to pay even though it's not my problem. The lady even sound so righteous. What kind of CS is that? Best of all, it's constantly down, now it's red light again. Damn annoying.

fuyichin said...

Thunderstorm,
I am out of P1 now. Hope they improve and serve you better.

BALA MURUGAN SUPRAMANIAM said...

I am another victim.